Thank you for shopping at Om & Ah London. Our online shop provides unique fashion products from our independent designers, backed by high quality material and reliable production. Our production team inspect each product before packaging to make sure it meets our dispatch standards.
If you are not entirely satisfied with your purchase, our refund policy is valid for up to 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange and you will only be issued store credit.
Note - Mystery Bags are non returnable/refundable. If received, we will contact you for redelivery.
Refunds will also not be accepted if items are not in their original condition, with tags attached.
We offer 14 days to return your items from the date you receive the order, as long as the items are still in their original condition and tags still attached. If the order is being returned in FULL (All items) please return inside the OM dust bag they arrived in to:
Please note we do not cover returns postage, and we will not charge you postage again to send an exchange back out to you.
Om & Ah London, Unit 2/14, Premier Park, Winsford, Cheshire, CW7 3PH
(please include a note with your order number so we can quickly locate you and instructions for return/ exchange)
PLEASE ALSO ALLOW UP TO 10 WORKING DAYS FOR REFUNDS TO BE PROCESSED from the date that we receive the items back - please note we do aim to be quicker than 10 days.
Please use this link to access our EU returns portal >> https://web.global-e.com/
Returns are charged at 10EUROS, if you can send this cheaper yourself, please do so <3
Please note we do not accept returns or refunds for underwear or intimate items. These are final sale only.
If you've sent an item back to us for refund then you'll need to wait for your items to reach our Warehouse and be processed.
It can take up to 10 business days for your return to be processed by the warehouse and once it has we will process the refund back to the original payment method.
Once you receive this email, it can take up to 10 business days for the funds to reach your account, depending on your payment provider.
We offer a full refund if the order is cancelled within 24 hours of your purchase. Please submit a help query to firstname.lastname@example.org if you decide to cancel your order. For orders cancelled after 24 hours of purchase, but have not yet been shipped we will offer a partial refund, after charging a 15% cancellation fee. We will NOT accept a cancellation request once the order has been shipped.
If you run into any further issues, feel free to email us at email@example.com