FAQ

CARING FOR MY OM & AH APPAREL 

We want you to enjoy your Om purchase for a long time! so here are our top tips to keeping it in perfect condition.

Machine wash warm, inside out, with like colours and fabrication

Only non-chlorine bleach

Tumble dry low

Medium iron

Do not iron decorate

Do not dry clean

PROMOTIONAL CODES & FREE SHIPPING CODES

Promotional codes cannot be combined with any other offer or promotional code. Only one code can be used on any one purchase.

 

CONTACT US

PLEASE NOTE DURING COVID 19 RESTRICTIONS, WE HAVE LIMITED STAFF.  PLEASE ALLOW UP TO 48 HRS AND WE WILL GET BACK TO YOU, OR ALTERNATIVERLY PRIVATELY MESSAGE OUR OM & AH FACEBOOK PAGE WITH YOUR DETAILS AND A TEAM MEMBER WILL BE ABLE TO ASSIST YOU.  MON - FRI 9 am - 5pm 

facebook.com/omandahlondon

For customer service enquiries please contact uk@omandah.com Our team are available Mon - Fri (9am - 5pm)

We will get back to you as soon as possible!

*For customer orders please use our customer service email  

DELIVERY

Please note that due to the current climate with COVID we are experiencing a couple of delays in shipping. Due to the social distancing laws, we are not able to have as many staff in our production houses as usual, and are doing our upmost first and foremost to ensure their safety! We really do apologise if your order is affected in any way, but we promise we are working on it and you will LOVE it when it arrives.

1) We are happy to be able to offer you the option of tracked shipping at the checkout, tracked shipping allows you to follow your order from the moment it is dispatched.

2) UK 

All items are handmade in the UK & USA and although we aim to get your order out as soon as possible, please note some orders can take up to 7 working days or a little more during COVID RESTRICTIONS  (excluding bank holidays) with standard shipping. You will receive a shipping notification when your order is on it's way!

3) For all Worldwide orders please allow up to 14 working days delivery from date of dispatch. ( Please note orders are dispatched promptly in the UK,  however customs can vary in each country as to how quick they release items.)

4) For Wholesale orders we quote dispatch within 14 days.

What if I am not in?

A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

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UK RETURNS

We offer 14 days to return your items by from date of receiving, as long as the items are still in their original condition and tags still attached. If the order is being returned in FULL (All items) please return inside the OM dust bag they arrived in to:

Unit 2, Allen’s Yard, Nyton Road, Aldingboune, Chichester, West Sussex PO20 3UA

(please include a note with your order number so we can quickly locate you and instructions for return/ exchange)

PLEASE ALSO ALLOW UP TO 10 WORKING DAYS FOR REFUNDS TO BE PROCESSED from the date that we receive the items back - please note we do aim to be quicker than 10 days. 

EU RETURNS

Please use this link to access our returns portal >> https://web.global-e.com/returns/portal/oQKv

WHOLESALE 

Are you Interested in carrying Om & Ah London at your boutique or studio? 

We now offer wholesale worldwide!

To view our wholesale pricing visit https://www.omandahlondon.com/pages/wholesale-form to create your wholesale account, once approved you will be able to browse all of our wholesale collections :) 

 

COMPANY REGISTERED NUMBER 10113084

 

OFFICE HOURS

Om & Ah customer service & Production is available

Monday to Friday  9 am - 5 pm (GMT)

‚ÄĘExcluding Holidays

Please contact uk@omandah.com if you have any questions about your order.