FAQ

CONTACT US

For customer service enquiries please contact uk@omandah.com or call 07566797545 Our team are available Mon - Fri (9am - 5pm)

We will get back to you as soon as possible!

*For customer orders please use our customer service email  

DELIVERY

1) We are happy to be able to offer you the option of tracked shipping at the checkout, tracked shipping allows you to follow your order from the moment it is dispatched.

2) UK 

All items are handmade in the UK & USA and although we aim to get your order out as soon as possible, please note some orders can take up to 5-7 working days  (excluding bank holidays) with standard shipping. You will receive a shipping notification when your order is on it's way!

 

3) For all Worldwide orders please allow up to 14 working days delivery from date of dispatch. ( Please note orders are dispatched promptly in the UK,  however customs can vary in each country as to how quick they release items.)

What if I am not in?

A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

  

RETURNS

We offer 14 days to return your items by from date of receiving, as long as the items are still in their original condition and tags still attached. 

Please send your items to:

OM & AH 
Unit 2, Allen’s Yard, Nyton Road, Aldingboune, Chichester, West Sussex PO20 3UA

 

WHOLESALE 

Are you Interested in carrying Om & Ah London at your boutique or studio? 

We now offer wholesale worldwide!

To view our wholesale pricing visit https://www.omandahlondon.com/pages/wholesale-form to create your wholesale account, once approved you will be able to browse all of our wholesale collections :) 

 

OFFICE HOURS

Om & Ah customer service & Production is available

Monday to Friday  9 am - 5 pm (GMT)

•Excluding Holidays

Please contact uk@omandah.com or call 07566797545 if you have any questions about your order.